Shipping policy
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SHIPPING DELIVERY POLICY
Last updated September 28, 2025
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should therefore be read alongside our main Terms of Service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING DELIVERY OPTIONS?
We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Shipping Fees
We offer shipping at the following rates:
Royal Mailup to 2KG |
Royal Mail2nd Class Signed2 - 3 days including Saturday2-3 Business Days |
£4.85 |
|---|
up to 2kgEvri |
2 - 3 Business Days with Digital Signature£4.85 |
£5.39£5.39 |
|---|
All times and dates provided for delivery of the products are given in good faith but are estimates only. Flame and Fragrance are not responsible once orders have been left with couriers
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 10 days after the day we accept your order. For more information, please refer to our Terms of Service.
DO YOU DELIVER INTERNATIONALLY?
We currently do not offer international shipping, at this time.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Orders will only be dispatched to UK Mainland addresses; no P.O. box addresses are accepted.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery, as advised by the courier.For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy.HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:- Email: contact@flame-fragrance.co.uk